Privacy policy

At SOS Médic, a division of Groupe Sécurité Alarma inc. (“SOS Médic”), we are committed to respecting the privacy of the personal information we collect. The purpose of this policy is to inform you of our practices regarding the collection, use and sharing of the information you provide to us. By using this Web site, you agree to the terms of our Privacy Policy. If you have any questions, you can contact us at


This Privacy Policy applies to personal customer information collected or used by SOS Médic or its partners. The policy applies to all information that SOS Médic collects when you interact with SOS Médic, for example when you visit our website, when you use products or services offered by SOS Médic, when you purchase SOS Médic products or services, when you subscribe to newsletters, when you contact customer service and when you interact with SOS Médic as a corporate client, supplier or business partner, etc. This policy covers all online and offline collection of any type of personal information.

Collection of personal information

We collect information when you register on our website via the order form. This includes, but is not limited to, name, postal address, telephone number, e-mail address and bank details.

Why we collect your personal information

  • Online sales of SOS Médic products and services;
  • Sending information via newsletters, e-mails or other sources about SOS Médic products and services;
  • Storage of your preferences for future interactions and communications you will receive from SOS Médic;
  • Development of products, services and campaigns designed for you and continuous improvement of our customer service and website;
  • Improvement of our products and services and authorization to inform you about SOS Médic news;
  • Problem-solving for products and services;
  • Sending personalized messages, special offers and advertisements that may be of interest to you based on information you have shared with us as well as information collected via cookies. For more information on how we use cookies.

If you interact with SOS Médic on behalf of a corporate customer, supplier or business partner:

  • Customer relationship management;
  • Easier access to information;
  • Improved communications;
  • Analysis and understanding of customer interactions;
  • Implementation of safety programs;
  • Support for participation in certification programs;
  • Answers to your questions or requests about a product or service.

In addition, we may collect personal information via cookies or similar technologies, including:

  • ID of your cookies;
  • Your Web browser and device;
  • Your approximate geographical location;
  • Pages viewed on our website and scrolling;
  • Outgoing clicks;
  • Interaction with forms.

When you interact with SOS Médic on behalf of a SOS Médic customer, supplier or business partner, we may collect information, including the following:

  • Your name;
  • Your e-mail address;
  • Your phone number;
  • Your business address;
  • The name and address of the company you work for.


Your personal information is collected on our website by means of forms:

Order forms

We use the information collected for the following purposes:

  • Order tracking;
  • Information / Promotional offers;
  • Statistics;


Your information is also collected through the interactivity that may be established between you and our Web site in the following ways:


We use the information collected for the following purposes:

  • Information / Promotional offers;
  • Statistics;

Detailed forms of interactivity:

  • Communications with SOS Médic. This information may relate to a product or service and may include the content of your questions or requests;
  • Communication with a SOS Médic customer service representative by e-mail, telephone or mail;
  • Ordering a SOS Médic product or service;
  • Participation in a promotion, game or contest;
  • Participating in a social networking activity related to a SOS Médic promotion, e.g. clicking on “Like” or “Share”;
  • Request to receive messages on your phone/mobile device;
  • Sending a completed reply card provided with your SOS Médic product;
  • Voluntary participation in product tests or surveys;
  • Use of connected SOS Médic services or applications, you may be asked to declare whether or not you wish to share information with SOS Médic, e.g. share information regarding your usage or geographic location;
  • Information via cookies placed on your computer or mobile device when you visit our website;
  • Social Network Listening: SOS Médic may search the Internet for relevant, publicly available content and use it to improve our products or services, solve consumer-related problems and provide targeted marketing.
  • When you interact with SOS Médic as a business customer, supplier or business partner:
  • Register

Sharing personal information

We may share your personal information with third party service providers to assist us in providing our services as well as with emergency partners, solely in the context of the assistance services we provide, without excluding other service providers, business partners and other third parties, in compliance with applicable legislation.

SOS Médic may sell you a product or offer you a service as part of a joint marketing initiative with another company (commercial partner). The agreements entered into with these business partners contain provisions that limit the purposes for which your personal information may be used and disclosed and that require your personal information to be adequately protected. We will inform you of the existence of this business relationship and the identity of these companies before processing your information as part of these joint marketing initiatives.

SOS Médic may also disclose your information to other companies such as information technology and communications providers, testing companies, information management support partners and other parties with whom SOS Médic has the necessary relationship to provide its services.

When you interact with SOS Médic as a corporate customer, supplier or business partner, SOS Médic may disclose your personal information contained in reports and other materials communicated by you and/or your company in the course of your relationship with another business partner and/or supplier.

If the law requires us to obtain your consent or if we consider that your consent is required, we will ask for your consent before sharing your personal information.

SOS Médic will only disclose your personal information in accordance with this privacy policy or when required by law.

Your rights

Once you have provided us with your personal information, you have a reasonable right of access to that information so that you may update, modify or delete it if legally possible. To do so, you can visit the SOS Médic privacy policy website at the email address where you can thus exercise your rights.

You also have the option of unsubscribing from the commercial messages we send you. We encourage you to keep your personal information and settings complete and up-to-date.

Your preferences

If you do not want to receive offers or  personalized information from us, you can let us know by selecting “unsubscribe” in the emails you receive or by notifying us at


You can accept all cookies (hyperlink to cookie page) or only some. If you disable our cookies in your browser settings, you may notice that some sections of our websites will no longer be able to function.


We take the protection of the personal information you entrust to SOS Médic seriously and use appropriate measures to protect this information against loss, unauthorized access, disclosure, alteration or destruction. SOS Médic uses various security technologies and organizational procedures to protect your personal information. In particular, we implement access controls, use firewalls and secure servers, and encrypt certain types of data, including financial information and other sensitive data.

Changes to the privacy policy

Our products and services are constantly evolving. As a result, changes may be made to this Privacy Policy from time to time, and we will post any changes on our website.

We will post a notice on our privacy policy information page to notify you of any material changes to this policy and the last date we updated it. We invite you to consult this page regularly to keep abreast of the most recent version.

Changes to the privacy policy will take effect as soon as they are published. If you do not agree to these changes, you will need to change your preferences. Otherwise, by continuing to access our Web site or use our services after such changes become effective, you will be deemed to accept the modified Privacy Policy.

Last update : 05 February 2024

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