Customer service agent – Inside sales

Position description

Groupe Sécurité Alarma is the leader in industrial, commercial and residential security in Montérégie and the Eastern Townships, as well as in personal security via call-to-help buttons.

As we grow, we’re looking for a customer service agent to manage internal sales and retention mandates for our SOS MEDIC division.

The person must:

  • Efficiently answer and welcome customer requests (telephone, on-site, e-mail or other) and redirect calls to the right department;
  • Make changes to customers’ emergency lists as requested;
  • Perform data entry of various customer-related information;
  • Participate in the collection of accounts receivable
  • Handle service cancellation requests and operate the customer retention component
  • Conclude service agreements with SOS MEDIC customers
  • Act as a contact person with various partners (pharmacies, RPAs, CLSC, CISSS, etc.) and send them any information or documentation required by SOS MEDIC.
  • Update information on business development activities in the CRM and support SOS MEDIC representatives on the road
  • Get involved and participate in the strategy of offering the best possible customer service;
  • Carry out any other tasks required for the smooth running of the customer service department.

 The ideal person for the job:

  • Excellent knowledge of the Office suite
  • Knowledge of Acomba software (an asset)
  • Functional bilingualism (spoken and written)
  • Ability to multi-task under tight deadlines and prioritize time
  • Outstanding communication skills;
  • Influence and persuasion skills;
  • Give off positive energy and demonstrate team spirit


  • Dynamic work environment focused on individual satisfaction
  • Flexible working hours (day and week)
  • Annual bonus
  • Career development plan
  • Employee Appreciation Day

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